Welcome to Cruiz – Your Reliable Rideshare Partner in Lagos!
At Cruiz, we redefine urban mobility by offering seamless, safe, and affordable rideshare services across Lagos and its suburbs. Launched in May 2025, we are committed to solving transportation challenges that others have overlooked—providing comfortable rides for passengers and better earnings for drivers.
Why Choose Cruiz?
Our Services
City Rides
Reliable transportation across Lagos with transparent pricing and professional drivers.
Airport Transfers
Stress-free airport pickups and drop-offs with flight monitoring and meet-and-greet service.
Corporate Rides
Dedicated transportation solutions for businesses with monthly billing and account management.
About Cruiz
Who We Are
Cruiz is a Lagos-based rideshare company dedicated to transforming transportation by making it affordable, efficient, and comfortable for riders while creating sustainable income opportunities for drivers.
Our Mission
To bridge the gap in Lagos' transportation system by providing reliable, safe, and cost-effective rideshare solutions that benefit both passengers and drivers.
Our Vision
To become the leading rideshare platform in Nigeria, known for innovation, customer satisfaction, and driver welfare.
Our Team
John Doe
CEO & Founder
Jane Smith
Operations Director
Michael Johnson
Technology Lead
Support Center
Frequently Asked Questions
How do I book a ride?
You can book a ride through our mobile app, by calling our customer service line at +234 814 743 7711, or by visiting our website and clicking the "Book a Ride" button.
What payment methods do you accept?
We accept cash, bank transfers, and all major credit/debit cards through our secure payment system. Our app also supports mobile payment options.
How are fares calculated?
Fares are calculated based on distance, time, and current demand. Our pricing is transparent with no hidden charges. You'll see the estimated fare before confirming your ride.
Can I schedule a ride in advance?
Yes, you can schedule rides up to 7 days in advance through our mobile app or by calling our customer service team.
What if I need to cancel my ride?
You can cancel your ride through the app or by calling us. Cancellations made more than 15 minutes before pickup are free. Cancellations within 15 minutes may incur a small fee.
Are your vehicles accessible for passengers with disabilities?
Yes, we offer ADA-compliant vehicles upon request. Please specify your accessibility needs when booking your ride.
How can I become a Cruiz driver?
Visit our Careers page or contact our driver recruitment team at drivers@cruizride.com to learn about requirements and the application process.
What should I do if I left an item in the vehicle?
Contact our customer service immediately at +234 814 743 7711 or through the app. Our drivers check their vehicles after each ride and report found items to our lost and found department.
Contact Cruiz Ride
Get in Touch
Have questions or feedback? We'd love to hear from you!
Address
No. 5 Alarapa Street, Gbagada, Shomolu LGA, Lagos, Nigeria.
Phone
+234 814 743 7711
info@cruizride.com
Social Media
Follow us on Facebook, Twitter, Instagram @CruizRide
Download the Cruiz App Today!
Available on Google Play & Apple Store
Terms of Service
By using Cruiz's services, you agree to comply with our Terms of Service.
1. Acceptance of Terms
Accessing or using the Cruiz platform (website, app, or services) means you accept these terms.
2. User Responsibilities
- Provide accurate information when signing up.
- Do not misuse the platform for illegal activities.
- Respect drivers and fellow passengers.
- Maintain appropriate behavior during rides.
3. Service Modifications
Cruiz reserves the right to modify or discontinue services without prior notice. We may update our pricing, features, and availability based on market conditions and operational needs.
4. Payment Terms
All fares are calculated based on distance, time, and service type. Users agree to pay all charges incurred through their account, including any applicable taxes and fees. Payment is due immediately upon completion of the ride.
5. Cancellations and Refunds
Cancellations made more than 15 minutes before scheduled pickup are free of charge. Cancellations within 15 minutes may incur a fee. No-shows will be charged the full fare. Refund requests will be processed within 5-7 business days.
6. Limitation of Liability
Cruiz is not liable for any indirect damages arising from the use of our services. Our liability is limited to the fare paid for the specific ride in question. We maintain appropriate insurance coverage for all vehicles and drivers.
7. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We will notify users of significant changes through our website and app.
Privacy Policy
At Cruiz, we prioritize your privacy and are committed to protecting your personal information.
1. Information We Collect
- Personal details (name, phone number, email).
- Ride history and location data (for service improvement).
- Payment information (securely processed).
- Device information and usage patterns.
- Customer support interactions.
2. How We Use Your Data
- To provide and improve our services.
- For customer support and safety measures.
- To send updates and promotions (with your consent).
- For fraud prevention and security purposes.
- To personalize your experience.
3. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and access controls. Our staff is trained in data protection practices.
4. Third-Party Sharing
We do not sell your data. Information is only shared with trusted partners for service delivery, such as payment processors, mapping services, and customer support platforms. All third parties are required to maintain the same level of data protection as Cruiz.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us at privacy@cruizride.com.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no more than 5 years. Financial records are retained for 7 years as required by law.